[email protected] Hi-Tech City, Hyderabad
MEMBERSHIP PACKAGES   

Terms & Conditions

  1. SERVICES OFFERED BY Assure Health Care are  NOT HEALTH INSURANCE POLICIES. The Services provides its Members with discounted services through Medical Service Providers at certain locations and access to its network. The benefits provided through the Services are not applicable if you claim insurance benefits on the medical services provided.
  2. Coupons / voucher /offers / services issued to you as part of the Services SHALL UNDER NO CIRCUMSTANCES BE REDEEMED ABLE FOR CASH AT ANY TIME.
  3. Assure Health Care is entitled, without any liability whatsoever, to refuse, limit, suspend, vary or discontinue the provision of any of the Services at any time for any reasonable cause as Assure Health Care may deem fit.
  4. MEMBERSHIP TERM: Once the initial membership fee and any enrollment, processing or other fee is paid by you and received by Assure Health Care, you will become an Assure Health Care Member and will be entitled to the Services during from such date until the date of expiry stated on the Assure Health Care membership card which will be sent to you.
  5. RENEWAL OF MEMBERSHIP: Members may be informed by Assure Health Care about expiry of membership at least one month in advance of their membership card expiry date. It is the responsibility of the member to ensure that Assure Health Care receives the payment for renewal of membership at least two weeks prior to the membership card expiry date. Assure Health Care is not responsible and assumes no liability for any suspension or cancellation of your access to the Services in the event your renewal payment is delayed or if Assure Health Care is unable to process or cash-in your payment cheque. In case of dishonored cheques, a penalty may be charged. Your access to the Services will be suspended from the expiry date on your current membership card until Assure Health Care receives full payment for your membership for the next year.
  6. LOST CARD: In case of loss of membership card, Assure Health Care will issue you with a duplicate membership card at a charge of Rs. 200 /- per card (plus the applicable taxes). The tenure of the membership will remain as specified in the initial membership card, and will also be stated on the replacement card. You will be solely responsible for any activity that is undertaken through your membership until you report your lost card to Assure Health Care help desk.
  7. Refund policy : In case of opting for cancellation, will be processed after 45days from the time of receiving the membership kit , For any clarifications you can reach up to our customer care or write to us seeking clarity , if found not satisfied you will be entitled for 100% refund of the amount paid by you . Please note Post utilization of any of the services refund won’t be entertained . Incase of full refund with in 30 days we will reverse the amount holding a basic processing or service fees which will be communicated at the time of processing the refund .
  8. Medical card : Discounts in consultations / treatments across clinics / hospitals / nursing homes will vary from hospital to hospital and Assure Health Care provides you an assistance only with discount card access .
  9. Consultation voucher :To utilize the voucher with in validity time period. If validity time period is exceeded then Assure Health Care reserves its right to extend the validity upon customer request by charging a basic fee extra,., Hospital registration charges ( varies from hospital to hospital) if any needs to be borne by the member itself .this package is valid only for OPD consultation and depends upon the availability of the doctor . Hospital reserves its right to put forth the consultation to any available duty doctor or specialist whosoever available during the time of appointment .This package is valid across only Assure Health Care network hospitals. Appointments are subject to availability of doctors and time slots 
  10. Dental voucher :To utilize the voucher with in validity time period. If validity time period is exceeded then Assure Health Care reserves its right to extend the validity upon customer request by charging a basic fee extra,., Treatment quality and results are sole responsibility of the dentist partner and Assure Health Care  is only a facilitator in organizing appointment and is not responsible for the tests results obtained from the dental clinic. If customer’s residence is in non-serviceable area then customer might have to visit the nearest dental clinic on our panel to avail services , details will be provided by the customer care medical officer upon seeking appointment .
  11. Master Health check voucher : To utilize the voucher with in validity time period. If validity time period is exceeded then Assure Health Care reserves its right to extend the validity upon customer request by charging a basic fee extra ,.collection of sample , tests quality and reports delivery are sole responsibility of the lab partner and Assure Health Care is only a facilitator in organizing tests and is not responsible for the reports or tests results obtained from the lab partner . If customer’s residence is in non-serviceable area then customer might have to visit the nearest lab partner , details will be provided by the customer care medical officer.

DISCLAIMER : I hereby agree that Assure Health Care is permitted to contact me through SMS/Email /Telephonic communication for critical information about service, network updates, membership updates, renewal & other information which part of service offering, even if I am registered on the National DNC or any other DNC/ DND list.